Free shipping on every order to all 50 U.S. states. No minimums, no hidden freight fees, no surprises at checkout. Here is exactly how your parts get from our facility to your door.
Our Free Shipping Promise
The price you see on the product page is the price you pay. Shipping is free on every order we sell, whether it is a set of alignment targets that fits in a box or a fully dressed remanufactured engine on a pallet. We build freight into how we operate rather than adding it back at checkout, because nobody enjoys pricing a part and then discovering a three-figure freight charge on the last screen. There are no order minimums, no oversize surcharges, and no separate residential delivery fees.
How Your Order Is Prepared
Drivetrain components are not a t-shirt in a poly bag, and we treat the preparation stage seriously:
Order verification. We confirm the unit, the application, and the specs on your order before anything moves. If something about the fitment looks off, we contact you before shipping rather than after.
Protective packaging. Engines, transmissions, transfer cases, and differentials are drained, sealed at the openings, mounted or crated on pallets, strapped, and wrapped for freight. Smaller components and shop equipment accessories are boxed with proper cushioning.
Documentation. Your packing slip and any unit-specific paperwork travel with the shipment.
How We Ship
The right carrier depends on the size and weight of what you ordered:
Ground courier (UPS or FedEx): smaller parts, accessories, and lighter equipment ship as standard ground parcels with door delivery.
Freight / LTL carrier: engines, transmissions, transfer cases, differentials, vehicle lifts, and other heavy shop equipment ship palletized by LTL freight, typically with liftgate service so the pallet can be lowered to ground level at delivery.
Handling & Transit Times
Handling time: 1 to 3 business days. This is the window we use to verify, prepare, and package your order. Many orders leave sooner; complex freight preparation can use the full window.
Transit time: typically 2 to 7 business days once the shipment is with the carrier, depending on destination, carrier, and item size.
Tracking is emailed to you the moment your order ships.
Total time from order to delivery is therefore usually 3 to 10 business days. Transit windows are carrier estimates, not guaranteed delivery dates. Remote, rural, or freight-restricted areas may need additional time. Alaska and Hawaii deliveries can take longer than the mainland window while still shipping completely free.
Freight Deliveries: What to Expect
If your order ships LTL freight, delivery works a little differently than a parcel drop-off, and knowing the steps ahead of time makes it painless:
The carrier calls to schedule. Most freight carriers phone ahead to set a delivery window, so please provide a phone number you actually answer at checkout.
Someone should be present. Freight deliveries generally require a person on site to receive and sign for the shipment.
Liftgate to the curb. The liftgate lowers the pallet to ground level at the curb or driveway. The driver is not required to bring the unit into a garage, shop bay, or building, so plan how you will move a heavy palletized item from the curb. An engine hoist, pallet jack, forklift, or a couple of strong friends all work.
Commercial addresses with a dock or forklift make delivery faster and easier. If you are having the unit delivered straight to your installer’s shop, put the shop’s address and phone number on the order.
Inspect Before You Sign
This is the single most important thing you can do at delivery, and it takes two minutes:
Walk around the pallet and check the packaging and the unit for visible damage before signing anything.
If you see damage, note it in writing on the delivery receipt before you sign. A signature on a clean receipt tells the carrier the shipment arrived perfect.
If the damage is severe, you may refuse the delivery. Photograph everything either way.
Contact us within 48 hours of delivery at sales@steelbayautomotivesupply.com with your photos so we can file the carrier claim and make it right.
Damage in transit is the carrier’s responsibility and our claim to fight, not yours. Following the steps above protects your ability to receive a replacement or refund at no cost to you.
Where We Ship
We ship to all 50 states, including Alaska and Hawaii, to both residential and business addresses. Free shipping applies everywhere we deliver, AK and HI included. Freight shipments cannot deliver to PO boxes, so please use a physical street address for large items. We currently ship within the United States only and do not offer international shipping or freight forwarding.
Order Tracking
As soon as your order leaves our facility you will receive a shipment confirmation email with tracking. Parcel tracking updates within a few hours; freight tracking (a PRO number) can take a business day to start showing movement. If your tracking has not updated in several days or your estimated window has passed, email us and we will chase the carrier down for you.
Delays
Weather, carrier volume, and remote routing occasionally push a delivery past its estimate. When we see a shipment stall, we contact the carrier and keep you updated. If a shipment is genuinely lost in transit, we resolve it with a replacement or a full refund. You will never be left to fight a freight company on your own.
Changes & Cancellations
Need to change a delivery address or cancel? Email us as soon as possible. Orders can be changed or cancelled free of charge any time before they ship. Once a shipment is with the carrier we can no longer redirect it, and the order falls under our Returns & Refunds policy instead.
Core Returns
If your remanufactured unit carries a refundable core charge, the return instructions we send with your order explain exactly how to send the old core back. See our Returns & Refunds page for how core charges and core refunds work.
Questions?
Email sales@steelbayautomotivesupply.com and our team will help with any shipping question before or after you order. If you are unsure whether your address can take a freight delivery, ask us before checkout and we will figure it out together.
Steel Bay Automotive Supply, 3205 NE 4th St, Renton, WA 98056.
