Your privacy matters. This policy explains what information Steel Bay Automotive Supply collects, how we use it, who we share it with, and the choices you have. The short version: we collect what we need to serve you, we protect it, and we never sell it.
Information You Provide to Us
When you place an order, request a quote, or contact us, we collect the information needed to serve you:
Contact details: your name, email address, and phone number.
Order details: shipping and billing addresses, the products you purchase, and delivery instructions.
Communications: the content of emails and messages you send us, including fitment questions and vehicle details you share so we can verify an application.
Information Collected Automatically
Like nearly every website, our servers and analytics record some technical information when you browse: IP address, browser and device type, the pages you view, and how you arrived at the site. We use this in aggregate to understand how the catalog is used and to keep the site fast and secure. It is not used to identify you personally.
Payment Information
Payment details are processed securely by our payment providers. Full card numbers are never stored on our servers and our staff never see them. We retain only what a merchant normally receives: confirmation that a payment succeeded, the payment method type, and the transaction reference needed for refunds and bookkeeping.
How We Use Your Information
To process, ship, and support your orders, including sending order confirmations and tracking.
To answer questions, verify fitment, and provide customer service.
To handle returns, core refunds, and warranty claims.
To send occasional offers and updates, only if you opt in, with an unsubscribe link in every email.
To improve our website, catalog, and service, and to prevent fraud and abuse.
To meet legal, tax, and accounting obligations.
Cookies & Analytics
Our site uses cookies to keep your cart working between pages, remember preferences, and understand how the site is used so we can improve it. Analytics data is viewed in aggregate. You can control or delete cookies in your browser settings at any time; the site will still work, though features that depend on cookies, like a persistent cart, may not function without them.
Who We Share Information With
We do not sell, rent, or trade your personal information. We share it only with the partners required to operate a parts business, and only as much as each needs:
Shipping and freight carriers receive your name, delivery address, and phone number to deliver your order and schedule freight appointments.
Payment processors handle your payment data to complete transactions.
Service providers such as our website host and email platform process data on our behalf under confidentiality obligations.
Legal requirements: we may disclose information where required by law, court order, or to protect against fraud.
Data Security
We use reasonable technical and organizational measures to protect your information. The entire site, including checkout, is encrypted over HTTPS, access to personal data is limited to staff who need it to serve you, and payment handling is delegated to processors that specialize in exactly that. No system on the internet can promise absolute security, but we treat your data with the same care we would want for our own.
How Long We Keep Data
We keep order and transaction records for as long as needed to support you (returns, cores, warranty claims can surface long after delivery) and to satisfy tax and accounting requirements. Information that is no longer needed for those purposes is deleted or anonymized.
Your Rights & Choices
You are in control of your information. At any time you may:
Request a copy of the personal information we hold about you.
Ask us to correct inaccurate information.
Ask us to delete your personal information, subject to records we are legally required to keep.
Unsubscribe from marketing using the link in any email, or by asking us directly. Transactional emails about an active order will still be sent, because you need them.
Residents of states with consumer privacy laws (such as California) may have additional rights under those laws; the requests above cover them, and we honor them for all customers regardless of state. To exercise any of these rights, email sales@steelbayautomotivesupply.com and we will respond promptly.
Children
Our site sells automotive drivetrain components and professional shop equipment and is not directed at children. We do not knowingly collect personal information from anyone under 18, and if we learn we have, we will delete it.
Changes to This Policy
If we change this policy, the updated version will be posted on this page. Changes apply going forward; we will not quietly repurpose data collected under an older policy.
